Terms & Conditions

CONDITIONS PERTAINING TO CAPE HALAAL EVENTS CATERING & SERVICES, IT'S CHARGES, DEPOSITS & CANCELLATIONS CONDITIONS.

The Provider reserves the right to change, modify add to or remove portions or the whole of these terms and conditions from time to time. Changes to these terms and conditions will become effective upon such changes.

USER'S OBLIGATION

To periodically check these terms and conditions for changes or updates available on our Website. Provider and the owners, their affiliates and subsidiary reserve the right in their sole discretion to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. The owners will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to the owners through the Internet, or that you expressly or implicitly authorize the owners to make, or for any errors or any changes made to the transmitted information. To ensure acquaintance with and awareness of the privacy measures and policies of Provider, the User is urged to take care to read and understand the underlying privacy clauses Incorporated in the terms and conditions.

The Republic of South Africa shall govern these terms and conditions, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these terms and conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these terms and conditions, and the remainder of these terms and conditions shall continue in full force and effect. These terms and conditions constitute the entire agreement between the Provider and the User.

EMAIL

Client agrees to receive e-mails from the company carrying information or advertising from sponsors or advertisers, clients have the option to unsubscribe.

SUPPLYING OF GOODS AND SERVICES OFF SITE

HEALTH & SERVICES

The provider the owners and employees cannot be held responsible for:-

  • Any health issues arising from using our services.
  • Cancellations due to any cause whatsoever.
  • Products not delivered due to availability and seasonal changes.
  • Wrong items ordered or any food shortage.
  • Any losses in products due to any cause, including negligence.
  • Any losses in hardware, cutlery and damages to property while in the service of the client.
  • Any court cases, legal action or non-payments against The Company

    The Terms and Conditions as stated in the Quotation or Invoice as part of a service or agreement between the client and The Company, will be as follows, and the client will agree on the following. Should the client either pay a booking deposit, or sign any contract as provided by The Company, in order for the following Terms and Conditions to be valid:-

  • It is the responsibility of the client to inform us of any changes or alterations to their needs with regards to any of the above equipment or food supplied at least 3 (three) days before the date of the function.
  • Should guests fail to arrive or attend any function that The Company cater for, the client who accepted the quote will still be responsible for the full payment and settlement of the amount mentioned in the quotation/invoice for the number of guests quoted for and as mentioned on the quotation/invoice.
  • The Company cannot be held responsible for any loss or damages whatsoever.
  • All equipment will be removed after the function.
  • The client responsible for payment will be held liable, and will provide all food and beverage at his expense for the duration of the event for any staff-member of The Company.
  • The Company and their staff may stop any function at their discretion, should any of the company's staff feel unsafe, be harassed or molested. Full service charges as per invoice will be billed to the above client.
  • It is the responsibility of the client to ensure that there will be access to the venue.
  • Client or venue must supply a table or tables unless arrangements were made prior to the event.
  • A dedicated power supply must be supplied by the venue for catering purposes. (Dedicated) power-point only to be used by The Company).
  • Any damages to equipment must be reported immediately.
  • A 50% deposit required on all bookings. The outstanding balance must be paid in full 10 (ten) days prior to the date of the event. Failure to pay the full outstanding amount may result in the forfeiture of deposits paid and the cancellation of services.
  • As soon as the client accepts the quotation/invoice and paid the R1500 deposit this contract is considered valid and will be honoured as such.
  • The client who's signature appear underneath this document accepts full responsibility for any damages to the rental equipment, and will be held liable for all late returns and costs involved.
  • The Company is only responsible for cleaning cutlery, crockery and serving gear used by us during preparation and serving of food. All other cleaning of rentals as rented by the client is the client's responsibility. All "dry rentals" will be the responsibility of the client to clean, or The Company can supply a cleaner at an additional cost.
  • Deadlines for acceptance of quotations and full payments are 72 hours prior to the date and time of scheduled event.
  • The Company reserves the right to charge a delivery fee depending on location and size of the order.
  • Should non-payment of invoices occur prior to delivery being made, The Company reserves the right to add Admin charges on all outstanding invoices.
  • The Company reserves the right to: charge the client a R100-00 penalty fee per hour or any part of an hour should the client decide to postpone the serving time as indicated in the accepted Quotation/invoice.
  • It is the client's responsibility to securely lock any equipment away not in use, as the Company cannot be held responsible for any items lost or stolen.
  • Any equipment reported stolen will be replaced by the same equipment or an equivalent, at the client's expense, by The Company.
  • Any equipment damaged will be repaired or replaced, whichever is the most liable, at the client's expense. Any cutlery or crockery damaged or lost will be charged for the client's account, and must be paid for in full on the date of the function.
  • All quotations valid for 1 (one week), unless drastic increases are experienced in the food and beverage industry. We reserve the right to change costing and prices accordingly, but will notify customers if we do.

    CANCELLATIONS WILL ONLY BE ACCEPTED VIA EMAIL.

    In the event of a confirmed booking being cancelled the following charges will apply:-
  • Any liability to subcontractors or other direct costs or expenses incurred on behalf of the Client will also be Charged to the Client..

    CANCELLATION CHARGE & DEPOSIT OF VENUE HIRE/FUNCTION If booking is cancelled within 14 days of deposit paid 25% will be retained thereafter it will increase to 35%. If function is cancelled within 1 month of event 50% of the amount paid will be retained. If function is cancelled within 10days of the event 75% will be retained.

    LOSS OR DAMAGE

    The Client is responsible for any loss or damage to hired equipment, however caused, from the time of delivery until collected by The Company or subcontractor, or returned by the Client. Any losses or breakages will be charged for at full replacement cost. The Client is responsible for any loss or damage to hired equipment, however caused, from the time of delivery until collected.

    DELIVERY DELAYS

    The Company does not accept responsibility for any loss caused due to delivery delays outside of our control.

    FORCE MAJEURE

    No liability is accepted for failure of performance due to strike, lock out, hostilities or any other Eventuality outside the Companies control.

    MENU PRICES

    Menu prices are based on costs prevailing at the time of the quotation and are prepared on the basis of specific numbers. The price is subject to alteration depending on the agreed final number of guests. Menu prices and costs of other items supplied may change due to market availability. The Company will Endeavour to keep the client informed of any price changes and alterations will be notified promptly.

    CONDITIONS PERTAINING TO VENUE HIRE [ WEDDINGS OR SPECIAL EVENTS ]

  • The rates are subject to change without notice
  • The rates are ZAR (South African Rand )
  • No verbal cancellations will be accepted
  • Cancellations only accepted via Email
  • All monies must be paid in 10 days prior to your function
  • The venue will not be set up without receiving the final payment notification from our Accounts dept.
  • Right of admission reserved
  • Prices as well as terms and conditions may change from time to time without notice
  • All facilities are used at your own risk

    DEPOSIT REQUIRED
  • A R4500 deposit is required to confirm booking
  • We will hold the booking on a provisional basis for fourteen (14) days
  • Failure to making payment of the balance within the specified period will result in us releasing your provisional booking without notice
  • The full hire charges is payable 10 days prior to the events failing which the function will be cancelled.
  • The 75% cancellation fee will be levied and the deposit will be set off against the cancellation fee as a payment towards the Admin. fee
  • An additional refundable deposit of R1500 will be added to the quote
  • This amount is fully or partly refundable within 72 hours after the event only after an assessment of Special Memories property has been carried out for any damages or losses.

    THE DEPOSIT WILL BE RETAINED FOR THE FOLLOWING OTHER REASONS

  • Damage to the venue or any other areas of Special Memories
  • Not clearing the venue on time as agreed to
  • Not adhering to the rules stipulated in this agreement
  • This deposit will be held by special memories as security for any damages it may suffer arising from the function
  • Should there be no damages or breach of contract suffered by Special Memories, within the sole discretion of the Special Memories Management, the deposit will be refunded to the function holder within 72 working hours after the function.

    CANCELLATION FEE

    The following cancellation fee will be charged by Special Memories to the client, in the event of cancellation of any advance reservation or booking.
  • 30 days prior to arrival a 15% cancellation fee will be levied on the full value of the quotation
  • 21 days prior to arrival a 25% cancellation fee will be levied on the full value of the quotation
  • 14 days prior to arrival a 50% cancellation fee will be levied on the full value of the quotation
  • 7 days prior to arrival a 75% cancellation fee will be levied on the full value of the quotation
  • 24 days prior to arrival a 100% cancellation fee will be levied on the full value of the quotation

    THE PREMISES

  • The premises shall at all times be under the control of Special Memories who reserves the right to impose any terms and conditions in addition to those contained herein, as it may deem necessary, in order to ensure the right of other visitors to Paradys Park and its neighbours are not impacted on.
  • There are limits to amplified music all music must be restricted to the inside of the Venue, under no circumstances are speakers to be placed outside of the venue. All music must be turned down by 12h00 and must be kept at an acceptable volume that does not cause disruption and disturbance to the surrounding neighbouring areas.
  • The client arrangements for music must be discussed with, and be approved by management.
  • Any request for music volume to be turned down must be complied with if the pre agreed noise levels are exceeded, the full deposit could be retained.
  • The client and Cape halaal event Management should meet one week prior to the function to discuss procedures for the evening as well as special request. All role players should be present to be involved in the process.

    THE FOLLOWING NEED TO BE DISCUSSED IN THE MEETING

  • Dedicated liaison person
  • Security arrangements (guest control)
  • Final Numbers
  • Closing times
  • Parking arrangements
  • Kids control
  • Bathroom condition
  • Restricted areas
  • Smoking areas

    The function holder must ensure that the premises and Audio – visual equipment are returned to Cape halaal events in the same good order and condition in which they were found.

    Cape Halaal Events will not be held responsible for any reason whatsoever for the non-functioning of any equipment brought onto the premises by the function holder.

    The function holder will be held responsible and liable for any damage or loss caused to Cape halaal events by any of the sub- contractors hired for the function.

    Cape Halaal Events and its staff will under no circumstances be liable for the loss, damage and or theft of any of the sub - Contractors equipment or loss or damage to any property of the guest attending the function. All functions must end by midnight unless otherwise agreed to Cape halaal events reserve the right to retain the deposit and charge R1000 per hour until 02.00. (Currently Covid rules and Protocols applies) Once the agreed to time has been reached it will be your responsibility to please ask your guest to leave the venue. If the agreed times have been breached you will be asked to leave and a penalty of R800.00 may be imposed.

    The maximum numbers will at all times be adhered to. Failure to adhere to the maximum numbers will result in the function being cancelled, and a penalty fee of R1000 may be imposed.

    Final numbers must be confirmed three (3) days before your function

    The function holder must adhere to the set up and break down time agreed to.

    All refuse must be removed by the function holder immediately after the function or taken to the recycling area. Unwashed crockery and cutlery must be placed in sealed containers for hygiene purposes All equipment brought onto the premises by the client or any of its contractors must be removed from the premises within 24 hours.

    The deposit paid by the Function holder will be forfeited should any of these rules not be strictly adhered to by the function holder, its sub - contractors and/or its guest. Host for the evening: Cape halaal events will have a host present at the venue he/ she will be available to assist you with any problems that may arise during the evening.

  • Cape halaal events must approve all publicity and advertising relating to the function
  • Cape halaal events may photograph or film the event for its own use

    INDEMNITY

  • The function holder indemnifies Cape halaal events of any claims for damages, injury or loss by any persons(s) including the guest, arising out of the function held at the premises
  • The client will be responsible for the safekeeping of, or damage caused to equipment hired on their behalf.

    YOU HEREBY AGREE, AS A CONDITION OF YOUR OCCUPATION OF THE PREMISES THAT CAPE HALAAL EVENTS AND THE OWNER AND /OR OPERATOR OF THE PREMISES AND ITS AFFILIATES AND RESPECTIVE DIRECTORS, OFFICERS EMPLOYEES, AGENTS AND REPRESENTATIVES (COLLECTIVELY”CAPE HALAAL EVENTS”) SHALL NOT BE RESPONSIBLE OF OR LIABLE FOR ANY PROPERTY, WHETHER ARISING FROM FIRE, THEFT OR ANY OTHER CAUSE WHATSOEVER AND BY WHOMEVER CAUSED OR ARISING FROM THE NEGLIGENCE OR WRONGFUL ACTS OR OMISSIONS OF CAPE HALAAL EVENTS, YOU ACCORDINGLY HEREBY IRREVOCABLY AND UNCONDITIONALLY INDEMNIFY AND AGREE TO HOLD HARMLESS CAPE HALAAL EVENTS IN RESPECT OF ANY RESPONSIBILITY AND/ OR LIABILITY AS AFORESAID.

    BREACH

    The terms and conditions of this agreement are all deemed to be material and should the function holder and/or its sub-contractors be in breach of any of these terms and conditions, CAPE HALAAL EVENTS will be entitled to.

  • Cancel the function forthwith
  • Claim the full hire / function charges and retain the deposit
  • Claim any charges it may have suffered as a result of the breach
  • The interest payable to Special memories for any money outstanding will be calculated at the prime overdraft rate.

    POWER AND LOAD SHEDDING

    The provision of power at a function in case of hiring remains 50% responsibility of the client. If load shedding, power failure or any other event out of cape halaal events control interrupts a function and the full performance cannot be completed, this is not special memories responsibility in any way, and no deduction of fees will be applicable.

    The responsibility to check load shedding schedules – and to arrange a backup generator if required – remains that of the client, and should not be deferred to cape halaal events. Should any of our equipment suffer damage as a result of using or swapping to a generator, the client will be responsible for repair and replacement.

    SEVERABILITY

    If any particular provision and/ or term of this agreement is found to be defective or unenforceable or is cancelled for any reason (whether by any competent court or otherwise) then the remaining provision and /or term shall continue to be of full force and effect, each provision and or term of this agreement shall accordingly be construed as entirely separate and separately enforceable in the widest sense from the other provisions and/or terms hereof.

    WHOLE AGREEMENT

    This Agreement constitutes the entire Agreement between the parties regarding the subject matter hereof. No Agreements, guarantees or representations, whether verbal or in writing, have been concluded, issued or made, upon which any part is relaing in concluding this agreement, save to the extent set out herein.

    NO VARIATION

    No variation of, or addition to, or agreed to cancellation of this agreement shall be of any force or effect unless it is reduced to writing and signed by or on behalf of the parties.

    COST FOR CATERING – UTENSILS, VENUE DRAPPING / DÉCOR (Contact us for current pricing)

    TO SET UP VENUE BY PLACE SETTING AND CLEANING VENUE AFTER FUNCTION, TO SET UP SWEETS AND HOT BEVERAGE STATIONS IF REQUIRED.

    5 WAITERS INCLUDED IN THE PRICE. ADDITIONAL TO BE DISCUSSED WITH SHAFIQ

    TO SUPPLY WHITE TABLE CLOTH, CHAIRS, ALL CROCKERY, Eg, DINNER PLATES SIDE PLATES AND PLATTERS, STEM GLASSES FOR JUICE, HIGHBALL GLASSES, DESSERT BOWL, CUPS AND SAUCERS, JUGS FOR JUICE AND WATER

    CUTLERY DESSERT SPOON, TABLE SPOON, TEA SPOON, KNIFE AND FORK

    IT INCLUDES DRAPPING WITH FAIRY LIGHTS AND LED LIGHTS ON REMOTE, WEDDING CAKE TABLE, BUTTON BACK COUCH ON STAGE, RESERVE RECTANGULAR MAIN TABLE

    HOWEVER WE WILL NOT TAKE ANY RESPONSIBILITY FOR BREAKAGES OR SAFE KEEPING OF HIRING EQUIPMENT ALL HIRING EQUIPMENT MUST BE REMOVED FROM PREMISES AFTER FUNCTION CLOSES

    THAT REMAINS YOUR RESPONSIBILITY

    IMPORTANT TO NOTE

    YOUR EVENTS PERSON/S WILL BE ALLOWED ACCESS TO THE VENUE 2HOURS BEFORE YOUR FUNCTION TO DELIVER AND PLACE ALL ADDITIONAL DÉCOR

    PLEASE NOTE THE QUOTE DOES NOT INCLUDE OVERLAYS SERVIETTES AND UNDER PLATES ALL ADDITIONAL GOODS WILL BE CHARGED FOR

    PLEASE ALLOCATE A DESIGNATED PERSON TO HANDLE ALL AFFAIRS WE WILL NOT ACCEPT INSTRUCTIONS OR REQUEST FROM ANYONE ELSE THIS IS TO ALLOW THE SMOOTH RUNNING OF YOUR FUNCTION LIKEWISE ALL REQUEST OR QUERIES ARE TO BE BROUGHT TO THE VENUE CO ORDINATOR ONLY AND NOT STAFF THEY HAVE NO AUTHORITY AND WILL NOT BE ABLE TO ASSIST YOU. YOU ARE REQUIRED TO STICK TO THE AGREED CLOSING / HANDOVER TIME WHICH IS 11PM ANY DEVIATION THEREFROM WILL INCUR ADDITIONAL COST R500 PER HALF HOUR PAID COD.

    PLEASE FAMILIARISE YOURSELF WITH OUR TERMS AND CONDITIONS

    THIS IS AN ALCOHOL FREE ESTABLISHMENT AND A SMOKE FREE ZONE

    WE ARE WHEEL CHAIR FRIENDLY

    PLEASE KEEP ALL CHILDREN UNDER SUPERVISION AND THE TOILETS CLEAN

    NB: QUOTE EXCLUDES MEALS, BEVERAGES, FLOWERS, PERSONALISED DÉCOR AND CENTRE PIECES – PLEASE BRING YOUR OWN PHOTO BOOTH PROPS